Privacy Policy
Effective Date: 5 January 2026
1. Introduction
Semble House Pty Ltd (ACN: 691 297 266), trading as Semble House, understands and respects the importance of your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you use our website, products, and services (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy.
2. The Information We Collect
We collect personal information that is reasonably necessary for the purposes of our business activities. The types of information we may collect include:
A. Information You Provide Directly
- Identity Data: Your name, title, company name.
- Contact Data: Email address, postal address, phone number.
- Account Data: Username and password (for registered accounts).
- Financial Data: Payment details (though typically processed by a third-party payment provider and not stored by us directly).
- Project Data: Information on your renovation project.
- Correspondence: Information contained in communications with us, such as support tickets or customer service inquiries.
B. Information Collected Automatically
When you access and use our website, we automatically collect certain information about your device and activity:
- Usage Data: Information about how you use our Services (e.g., pages viewed, time spent on pages, links clicked).
- Technical Data: Internet Protocol (IP) address, browser type and version, device type, operating system, and unique device identifiers.
- Location Data: General geographical location inferred from your IP address.
3. How We Collect Your Information
We collect personal information through the following methods:
- Direct Interaction: When you create an account, subscribe to our newsletter, fill out a contact form, or communicate with us via email or phone.
- Automated Technologies: Through cookies, server logs, and other tracking technologies when you browse our website.
- Third Parties: We may receive information about you from third parties, such as analytics providers (like Google Analytics) and payment processors.
4. Purpose and Use of Personal Information
We use the collected information for the following primary purposes:
- To Provide and Maintain the Services: To deliver the products, services, and features you have requested.
- Customer Support: To respond to your inquiries, provide technical support, and resolve issues.
- Marketing and Communication: To send you updates, promotional materials, and newsletters, provided you have consented to receive them. You can opt-out at any time.
- Personalisation: To understand your preferences and tailor the content and features of our Services to you.
- Security and Fraud Prevention: To protect our website and Services from fraudulent activity and misuse, and to comply with legal obligations.
- Analytics and Improvement: To analyse usage patterns, monitor the performance of our Services, and improve user experience.
5. Disclosure and Sharing of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., payment processing, website hosting, email delivery, data analysis). These parties are only granted access to the personal information necessary to perform their functions and are contractually obligated to maintain its confidentiality.
- Legal Requirements: Where required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Consent: To any other third party with your prior consent.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
What we use them for
To remember your preferences, analyse website traffic, and deliver targeted advertising (where applicable).
Your Choices
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
7. Security and Data Retention
A. Data Security
We implement reasonable security measures designed to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
B. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to meet any legal, accounting, or reporting requirements.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete personal information.
- Deletion (Right to be Forgotten): The right to request that we delete your personal information, subject to certain legal obligations.
- Opt-Out: The right to opt-out of receiving marketing communications from us by following the unsubscribe link in those emails or contacting us directly.
- Complaint: The right to lodge a complaint with a supervisory or data protection authority.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: